Subject and Scope of Application

These Terms and Conditions govern the use of the website www.hotelalcide.com and the booking services offered by Hotel Alcide, located at Viale Guglielmo Marconi 67/A, 53036 Poggibonsi (SI), Italy. By accessing the website or making a booking, the user fully accepts the conditions described herein. If the user does not agree, they are advised not to use the website.

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Services Offered

The website provides information about the hotel’s services, allows users to send availability requests or quotes, and, where applicable, make online reservations through dedicated platforms. Bookings may be managed directly by Hotel Alcide or through external technical partners (e.g., Booking Engine or Channel Manager), who process data solely on behalf of the hotel and in compliance with the GDPR.

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Booking Procedures

Users can request availability or make bookings through the form on the website. All bookings will be confirmed via email to the address provided by the user. A booking is considered valid only after receiving the official confirmation from the hotel. Any special requests (e.g., connecting rooms, extra beds, food allergies) must be communicated in advance and will be fulfilled based on availability.

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Rates and Payments

Rates published on the website are expressed in Euros (€) and include VAT unless otherwise stated. All payments are made in accordance with the conditions indicated during the booking process. Hotel Alcide reserves the right to modify rates at any time; however, confirmed bookings will not be subject to price changes. Payment may be required in advance or at check-in, depending on the type of rate chosen (e.g., flexible or non-refundable).

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Cancellation and No-Show Policies

Cancellation and refund conditions are specified during the booking process and in the confirmation email received. In case of no-show or cancellation beyond the allowed period, the full amount of the stay or a penalty as indicated in the chosen rate may be charged.

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Check-in and Check-out

Check-in is generally from 14:00, while check-out must be completed by 11:00, unless otherwise agreed with the reception. Early arrivals or late departures are subject to availability and may incur an additional charge.

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User Responsibilities

Users are required to provide truthful and up-to-date information when making a booking. Use of the website for fraudulent, harmful, or illegal purposes is prohibited. Hotel Alcide cannot be held responsible for damages resulting from improper use of the website or temporary service interruptions.

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Intellectual Property

All website content (texts, images, logo, design, source code) is the exclusive property of Hotel Alcide or its respective authors and is protected by copyright laws. Unauthorized reproduction, modification, or distribution of content, even partially, is prohibited.

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Limitation of Liability

While every effort is made to ensure the accuracy of the information published, Hotel Alcide assumes no responsibility for errors, omissions, or interruptions in services provided by third parties (e.g., booking providers, payment processors, or external services).

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Personal Data Processing

Personal data are processed in accordance with the Privacy Policy available on the website, drafted pursuant to EU Regulation 2016/679 (GDPR).

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Applicable Law and Jurisdiction

These Terms and Conditions are governed by Italian law. For any disputes regarding interpretation or execution, the Court of Siena shall have exclusive jurisdiction.

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Last updated: November 2025